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Visitor
Posts: 1
Registered: ‎2014-01-12
Accepted Solution

Vodafone protect app has locked my phone

I have the vodafone protect app on my phone (Samsung Galaxy N3), that has locked the unit. It asks for a PIN number which I cannot remember. When I attempt to reset my pin on the Vodafone protect website it I an told "There is no valid account **bleep**ociated with your number’. The phone in help-line is clueless. How should I proceed?

Community Manager
Posts: 341
Registered: ‎2012-02-13
0

Re: Vodafone protect app has locked my phone

Hi Ainemug

 

Was this a new device you purchased or have you purchased the device from someone else?

 

Regards,

Snappy

Occasional Visitor
Posts: 1
Registered: ‎2014-05-28
0

Re: Vodafone protect app has locked my phone

hello i see i'm not the only one with this problem

 

have any one yet got a solution to this problem yet?

 

NOTE: I think that this might be a cool app but i think this app is "BULL**bleep**" because i did not install this as it came installed on the phone... Other users with the same phone SONY Z1 does not have this installed and this is clearly a vodacom installed app...

Community Manager
Posts: 341
Registered: ‎2012-02-13
0

Re: Vodafone protect app has locked my phone

[ Edited ]

Hi Nemesis8083

 

You will need to contact our Data Call Centre on 082 155 (free call from Vodacom sim). The consultant would need to log a call to our Advanced Data Support Desk where they will be able to unlock the App and device for you, alternatively you can also visit the following link: https://protect.vodacom.co.za/Home 

 

Regards,

Snappy

Occasional Visitor
Posts: 1
Registered: ‎2014-07-14
0

Re: Vodafone protect app has locked my phone

I`ve call the call centre and a sms was sent to me with a pin but, that also did not work:smileyembarrassed:

Occasional Visitor
Posts: 1
Registered: ‎2014-12-17
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Re: Vodafone protect app has locked my phone

[ Edited ]

hello vodafone protect app has lock my phone i can remember my pin so i dont know what to do please help is a vodafone smart kicka v685

Occasional Visitor
Posts: 1
Registered: ‎2015-01-28
0

Re: Vodafone protect app has locked my phone

I bought this s4 new. Vodafone protect was loaded by me.

Occasional Advisor
Posts: 5
Registered: ‎2015-02-15
0

Re: Vodafone protect app has locked my phone

None of the above works-sorry it is very annoying to waste my valuable time on nonsense like call centres with no solutions
FG
Occasional Advisor
Posts: 18
Registered: ‎2015-01-27
0

Re: Vodafone protect app has locked my phone

[ Edited ]

Try factory resettling your phone by doing the following:

 

This is valid for the Galaxy s4 (it might work)

 

Power the device off if it doesn't want to switch off remove the battery and put it back.

Press and hold the volume up, home and power button simultaneously. 

You will see a funny android menu scroll up and down using the volume up and down keys.

Scroll down till you see "wipe data/factory reset".

Press the power button and let the device do the reset.

If the phone does not reboot by itself then select "reboot system now" and press the power button.

 

Do the same with the Galaxy Note 3

 

 

Occasional Advisor
Posts: 5
Registered: ‎2015-02-15
0

Re: Vodafone protect app has locked my phone

Thank you-not working either