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Ainemug
Posts: 1
Registered: ‎2014-01-12
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Vodafone protect app has locked my phone

I have the vodafone protect app on my phone (Samsung Galaxy N3), that has locked the unit. It asks for a PIN number which I cannot remember. When I attempt to reset my pin on the Vodafone protect website it I an told "There is no valid account **bleep**ociated with your number’. The phone in help-line is clueless. How should I proceed?

Community Manager
Snappy
Posts: 199
Registered: ‎2012-02-13
0

Re: Vodafone protect app has locked my phone

Hi Ainemug

 

Was this a new device you purchased or have you purchased the device from someone else?

 

Regards,

Snappy