Vodacom Community

Vodacom Community

main_icn_24_7_support 360-view 4g main_icn_Accessories main_icn_Add_or_Plus main_icn_Apps apps-hi apps-mid arrow-left arrow-right market_icn_Battery bill-or-report-mid block blog-hi-dark broadband-device-hi-dark broadband-mid broadband-device bundles-hi-dark business calendar market_icn_Minutes calls-contacts-mid main_icn_Camera main_icn_Chat cherries-points main_icn_Chevron_down main_icn_Chevron_left main_icn_Chevron_right main_icn_Chevron_up clock-hi-dark main_icn_Clock_or_Timed main_icn_Close community-or-foundation-mid main_icn_Community_or_Foundation connectivity converged-proposition customer-care dashboard-hi-dark dashboard-hi dashboard-mid main_icn_Dashboard data-mid market_icn_Data_Sharing market_icn_Deals main_icn_Delete delivery main_icn_Dislike document-mid main_icn_Download main_icn_Edit entertainment-hi-dark error-circle error-simple main_icn_Social_Facebook main_icn_Filter main_icn_Filter social-google-plus help-hi_1 help home-02-hi info-circle infographic-hi-dark insurance-hi country-or-international-hi-dark landline-or-call-mid main_icn_Landline_or_Call main_icn_Like market_icn_LinkedIn location-hi main_icn_Location mail-new-hi-dark mail-read-hi-dark mail-new market_icn_Screen_size members main_icn_Menu market_icn_SMS mobile-broadband mobile-hi-dark mobile-mid main_icn_Mobile multiscreen-hi touchscreen-hi my-vodafone-mid main_icn_My_Vodafone network-hi-dark network-signal-hi network-signal-mid main_icn_Network_signal offer-badge-percent market_icn_Offer_badge main_icn_Pause payg-hi-dark payg-hi payg-mid main_icn_PAYG social-paypal main_icn_Photos pie-chart play-hi-dark main_icn_Play_circle main_icn_Play_arrow main_icn_Add_or_Plus print main_icn_Privacy rank-virtuoso 0_rating 5_rating main_icn_Ratings recommendation record-hi-dark refresh main_icn_Bill_or_Report main_icn_Reports return-product roaming-hi-dark roaming-mid main_icn_Roaming search-hi-dark main_icn_Search security-hi-dark security-hi security-mid main_icn_Security settings-hi-dark settings-hi share shopping-trolley shopping sim-mid main_icn_SIM market_icn_SIM_Swap main_icn_Chat social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Student tail [Converted] text-mid main_icn_Text thumbs-hi-dark tick main_icn_Tick_simple top-up-hi-dark top-up-hi top-up-mid main_icn_Top_up tv-hi-dark main_icn_TV main_icn_Social_Twitter upgrade-mid users video main_icn_Viewed VF_Logo market_icn_Vodafone_store voice-of-vodafone-alerts-mid voice-of-vodafone-alerts warning-hi-dark warning-hi-dark warning weight white-paper-mid country-or-international-mid market_icn_Multinational social-youtube
Menu Toggle
Announcements

Welcome to the Community!

We can't wait for you to get involved! If you're a Vodacom subscriber all you have to do is sign up and log on. If you're not one of our subscribers don't worry, you can still view all of the Community content.

Signing up on the forum is easy. Scroll over “Sign in to my account” at the top right of your screen and log in if you are an existing user or click register and follow the steps.

Click here for further details.

Close announcement

Samsung

Vodafone protect app has locked my phone

SOLVED
Go to solution
Visitor

I have the vodafone protect app on my phone (Samsung Galaxy N3), that has locked the unit. It asks for a PIN number which I cannot remember. When I attempt to reset my pin on the Vodafone protect website it I an told "There is no valid account **bleep**ociated with your number’. The phone in help-line is clueless. How should I proceed?

Show more
47 REPLIES
Community Manager

Hi Ainemug

 

Was this a new device you purchased or have you purchased the device from someone else?

 

Regards,

Snappy

Show more
Occasional Visitor

hello i see i'm not the only one with this problem

 

have any one yet got a solution to this problem yet?

 

NOTE: I think that this might be a cool app but i think this app is "BULL**bleep**" because i did not install this as it came installed on the phone... Other users with the same phone SONY Z1 does not have this installed and this is clearly a vodacom installed app...

Show more
Community Manager

Hi Nemesis8083

 

You will need to contact our Data Call Centre on 082 155 (free call from Vodacom sim). The consultant would need to log a call to our Advanced Data Support Desk where they will be able to unlock the App and device for you, alternatively you can also visit the following link: https://protect.vodacom.co.za/Home 

 

Regards,

Snappy

Show more
Occasional Visitor

I`ve call the call centre and a sms was sent to me with a pin but, that also did not workSmiley Embarassed

Show more
Occasional Visitor

hello vodafone protect app has lock my phone i can remember my pin so i dont know what to do please help is a vodafone smart kicka v685

Show more
Occasional Visitor

also same has happened to me

Show more
Valued Contributor
HI Please follow the steps i have provided on the forum to remove vodafone protect without wiping any data from the device.
Show more
Occasional Visitor

My samsung S6 Edge is locked by vodafone protect what can i do. Already call 3 times to the call centre without help. What can I do?

Show more
Occasional Visitor

I bought this s4 new. Vodafone protect was loaded by me.

Show more