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Occasional Visitor
Posts: 1
Registered: ‎2016-04-15
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APN settings

Hi Please help,

 

I sent in all the paper work for a unrestricted APN on my data contract, this was two weeks ago, i keep calling for an update (082155), and its always in progress. i was originally told it takes 24 - 48 hours to be done.

 

Now all of a sudden this data sim (in 4g modem) cannot connect to the 4g/lte network (it always could) at home or the office, both locations have full 4g coverage, i know this because my 2 phones show full coverage all the time.

 

If i do manage to get a unrestricted APN and can connect to the 4g/lte network. what APN name must i use?

 

lte.vodacom.za or unrestricted, obvioulsy i cannot use both at the same time, basically if i use the unrestricted APN name, will i be able to use 4g/lte and if i had to use the APN name lte.vodacom.za will it be unrestricted.

 

Thank you in advance.

Advisor
Posts: 13
Registered: ‎2014-03-20
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Re: APN settings

Hi

 

I hope this has been sorted if not mail me your unrestricted apn aplication at potfiene@gmail.com.

 

When you are provisioned for the APN you can connect to it by creating an unrestricted APN profile on your router phone or modem.

 

Connecting to the unrestricted APN does not mean you wont get LTE speeds, the LTE APN was created sometime ago when it was still being tested and rolled out. The LTE service is added as a VAS onto your SIM so when it registeres on the GSM network it will connect you to the LTE service if your SIM has the VAS added.

 

I dont recall there being a cost for the VAS either I dont think there is.

 

So in short once you are provisioned for the unrestricted APN just change your APN on the connection profile of your internet device to unrestricted  and you should be good to go.

 

Regards.

 

Community Manager
Posts: 49
Registered: ‎2012-02-28
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Re: APN settings

Good day help me

 

The unrestricted APN needs to be active on the SIM in question, as mentioned by you, in order to gain access to it. Once this is done you need to change the settings on the modem or router so that the APN being used to connect is "unrestricted" and NOT "internet" or "lte.vodacom.za"

 

If you have tried this and it is still not working, it is possible the APN is not active on the line. Please send me a private message with the phone number of the SIM as well as a contact number so that I can follow up for you.

iPhone 7 iOS 10.3.3
Mac Book Pro 15" Retina macOS Sierra 10.12.6
Occasional Visitor
Posts: 1
Registered: ‎2017-04-12
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Re: APN settings

Hi VodacomKyle,

are you still able to assist with the unrestricted APN provisioning?

 

I am having some bad luck with the support from call centre

 

Valued Contributor
Posts: 26
Registered: ‎2014-06-24
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Re: APN settings

Hi check the www.vodacom.co.za site and search apn you will be able to download a from to request for the activation of the unrestricted apn which you would need to send back to vodacom in order for this to be activated
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Community Manager
Posts: 49
Registered: ‎2012-02-28
0

Re: APN settings

Hi all

 

Important to note here, the unrestricted APN is only availale to Postpaid contract subscribers i.e. an open line. It cannot be activated for Prepaid and Top Up/uChoose price plans.

 

Thanks

iPhone 7 iOS 10.3.3
Mac Book Pro 15" Retina macOS Sierra 10.12.6
Occasional Visitor
Posts: 1
Registered: ‎2017-05-24
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Re: APN settings

Hello,

 

Thank you for this. I have been having an issue, I'm not sure where. I was on prepaid, with access to 4G. Then when I switched to contract, I never had internet access, this was fixed, but now I cant get a 4g connection. I'm using an iPhone 5s, and will switch to my iPhone 7 when my cover arrives.

 

Please help me with this. The call center agents are not able to assist me.

 

Thank you

Chris

Community Manager
Posts: 49
Registered: ‎2012-02-28
0

Re: APN settings

Hi Baxterch

 

Please send me a Direct Message with details such as your phone number in question as well as when the change over happened.  I can then log this with someone to check for me, it's possible that the LTE APN is not active on your line something which can be easily fixed.

 

Thanks

iPhone 7 iOS 10.3.3
Mac Book Pro 15" Retina macOS Sierra 10.12.6
Frequent Visitor
Posts: 1
Registered: ‎2017-06-08
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Re: APN settings

Thank you Kyle

 

Would I be able to get unrestricted APN on Mobile Broadband Contract - 2GB for R109 as found on this page?

 

https://myvodacom.secure.vodacom.co.za/vodacom/shopping/data/data-for-your-tablet-laptop-router-or-d...

 

And if I can have unrestricted APN, is it possible for it to have its own "My Vodacom" access to view usage and balances and not have it linked to my existing numbers?

Community Manager
Posts: 49
Registered: ‎2012-02-28
0

Re: APN settings

[ Edited ]

Hi LeeA

 

Sorry for the late reply, Vodacom.co.za went offline yesterday so I could only reply today Smiley Indifferent

 

As long as the price plan you take out is contract and not top up, you can have the unrestricted APN activated on this line. You can most definitely register the number associated to this line registered as a separate MyVodacom Login and manage the balances and buying of bundles online using its own username and passwordSmiley Happy

iPhone 7 iOS 10.3.3
Mac Book Pro 15" Retina macOS Sierra 10.12.6