on 2017-07-10 04:37 PM
I did an upgrade on my contract on 05 June 2017 and I changed my package from Red Advantage to Smart L plus.
To date vodacom still has not ammended my contract, and they are still billing me for the Higher Red advantage subscription.
I tried to ammend this through the Vodacom Call centre, but no one seems to be competetent enough to fix my account!!
I have spoken to various departments (Sales, Upgrade etc.) but without any success.
What can be done in this situation?
on 2017-09-12 07:02 PM
I have the same problem.
Moved from Red Advantage to Smart M+ Top Up in August.
Spoken to Call Centre 4 x they say they can't sort it out the branch must do it.
Been to the Kollonade Branch 3 x times, today AGAIN - STILL NOT SORTED