Contract Services

Support:
Reply
Highlighted
New Contributor
Posts: 3
Registered: ‎2017-04-30
0
Accepted Solution

Fraudulent upgrade on my account I0488739 - case number 1-24180396343923

My contract was fraudulently upgraded from a previous contact of a Flexi 75 on February 12th

It was upgraded to a uChoose Flexi 200 with and an Apple IPhone 7, PUK 80757696 . Vodacom advises that the phone was picked up from a Chatz cellular TA store on the 27th of February 2017.

 

I did not upgrade my account , I did not give anyone permission to upgrade my account and this has been done in fraudulently and in fraud of my rights.

 

The above came to attention when I received the debit order on the 29th April 2017 for the amount of R600 instead of the usual R75 .

 

I immediately phoned Vodacom customer support on the 29th April 2017 and spoke to Mbali Zakulu. She advised to start a Fraud investigation. My Vodacom case number is 1-24180396343923 and they have placed the account under forensic lockdown.

 

I requested Vodacom  investigate and correct the upgrade immediately and refund any amounts paid. I was told that i should email a copy of all the documents and a police affidavit to  documents@vodacom.co.za, and fraud.analysis@vodacom.co.za and wait 7 working days then phone back and ask for "solutions". I have emailed all the documents.

 

I am shocked at how this can happen and the level of fraud vodacom allows. i am still waiting for the phone call from vodacom fraud

 

Rory Preddy

Occasional Visitor
Posts: 1
Registered: ‎2017-07-11
0

Re: Fraudulent upgrade on my account I0488739 - case number 1-24180396343923

I have the same problem, I hear someone did an upgrade of 5Gig and a router on my account. I called last month the same day a vodacom debit order of an unknown amount went off my account and was told to email an affidavit together with my ID and that the service fee to that fraudulent upgrade will be credited back to my account. Nothing has happened yet.

 

Today i called back and was told my problem will be escalated to Foresic for investigation. They need to tighten their security features because clearly fraudsters have seen a loophole in their system.

Alu
Occasional Visitor
Posts: 1
Registered: ‎2017-07-15
0

Re: Fraudulent upgrade on my account I0488739 - case number 1-24180396343923

Did they resolve your problem. I need to know what to do as this has happened to me too.